• IS MY ORDER PROCESSED CORRECTLY?
     
    If your order has been placed successfully, you will receive an "Order Acceptance Email". Remember that your order is confirmed only after sending an "Order Confirmation email".

  • IS IT POSSIBLE TO CHANGE OR CANCEL AN ORDER? 
    Unfortunately, after we have sent you an order confirmation email, it cannot be changed or canceled. However, please contact us by email and we will give you the appropriate advice. We offer our customers a 14-day free return policy from the delivery date. The right to return the goods can be exercised exclusively by the buyer and under no circumstances by the recipient of the gift.

  • HOW CAN I ACTIVATE A PROMO CODE? 
    If you have a promo code, you can activate it by adding it to the "Enter a promo code" section in your shopping cart. When you click on the "Apply" button, the discount is immediately applied to the amount of your order.

  • WHAT PAYMENT METHODS DO YOU ACCEPT?
    Currently, the following credit cards are accepted: MasterCard, Visa, Maestro, American Express and some others. And also, in some countries, payment can be made using a credit card, Paypal, Amazon Pay, Apple Pay, Alipay, WeChat Pay.
    Please note that your card issuer may require additional payment authentication.
    We suggest that you use the correct billing address details that exactly match the information on your credit card statement.
    If a credit card is selected as the payment method, the amount will be charged when the order is sent. If for any reason it is impossible to write off the amount due, the purchase and sale transaction is automatically canceled and the sale is automatically terminated.

  • DOES DOMFORMS PROVIDE PAYMENT SECURITY?
    To prevent online fraud, payment for orders placed on the site www.domforms.com, is carried out by the relevant bank online through its secure servers. The mentioned bank is responsible for the storage and automatic processing in a secure environment of information related to each order, including financial information. All financial information, such as credit card number, expiration date, etc., is directly managed by the relevant bank, which guarantees the security of online transactions. Domforms does not know the credit card details and therefore cannot save or store them in any way.